The Residential Tariff is divided as follows:

• Basic Account Tariff (TWO accounts or less)
• Additional Account Tariff (More than TWO accounts)
• Citizen Account Tariff with National Subsidy

The system will automatically identify the accounts linked to your CIVIL_ID and a maximum of TWO accounts will get the Basic Account Tariff. The rest of the accounts will be on the Additional Account Tariff.

After you provide the required documents (CIVIL_ID - Ownership deed - rental agreement ... etc.) The company will update your data according to the following:

• If your application is submitted from the 10th to 30th day of the month, your data will be updated in the bill of the following month.
• If your application is submitted after the 30th day, your data will be updated in the bill of the following month.
• You will be notified by an SMS once your data are updated.

• Your data is updated within a period not exceeding one month.
• Once the data is updated, you will get a tariff change and the bills will be rectified from the date you had provided the information.

Through:

• Looking at the electricity bill, where the name of the applied tariff should be mentioned
• Contacting the call center 1011 and asking about the tariff for each of your accounts.
• Visiting the website : www.namaservices.om

If you purchace or rent a house or an apartment, your data should be updated through the company’s website www.namaservices.om

or the nearest Sanad Service Center in order to get the correct tariff.

Using the Bill Calculator allows you to compare previous bill values with the bill for the current month and it’s available on the company’s website: www.namaservices.om

• Standalone Prepaid meter: The new electricity tariff will be embedded in the first TOKEN you purchase after the new tariffs are implemented. The length of this token will be between 40 and 80 digits, once the token is entered into the prepaid meter (or the home display unit), the meter will update the tariff on the meter.
• Smart Prepaid Meter: The tariffs can be transmitted directly to the meter from the central system without the Customer intervention

You can view the energy-saving home guide from: www.namaservices.om

which provides various information on how to choose high-efficiency electrical appliances, in addition to solutions that can be applied to reduce electricity consumption at home.

• Visit the company website: www.namaservices.om
• Contact the Company Call Center: 1011

You can buy recharged PINs through:

• Nama services outlets
• Mobile applications
• BPM machines or buy them from OIFC (Khadmah) or ONEIC branches.

Primary Account tariff:

The customer (citizen/resident) has the right to choose two accounts linked to his Civil Number / Resident Number to apply the tariff of the Primary Account to them. However, if he possesses more than two electricity accounts linked to his Civil Number/ Resident Number, he will automatically receive the Primary Account Tariff on the two accounts that consume the most. If you wish to change the two accounts listed under the Primary Account Tariff, please contact the Contact Center 1011 and our specialists will take the required action.

Additional Accounts:

All other accounts that are not subjected to the Primary Account tariff will be subjected to the Additional Account Tariff and that is including the Accounts Numbers that are not updated and linked with customer ID Number and the additional accounts rather than the two primary accounts.

National Subsidy

Citizens who are eligible to receive the Primary tariff with National Subsidy in accordance with the National Subsidy Standards have the right to choose one account to which the subsidized tariff will be applied. The citizen can apply for the National subsidy in one of his/her primary accounts through the website link mentioned: https://nss.gov.om

Prepaid 1PHs meter OMR 39,100 type (standalone) and prepaid 3PHs meter type OMR 62.700 type (standalone).

After purchasing the recharge PIN, enter the code to the meter through the home display unit as follows:
Enter the code by pressing "*" and then enter numbers from left to right. After entering all numbers, press "#" if you enter a number by mistake, press the "*" key for return and correction. After accepting the code, ACCEPTED is displayed as confirmation of the success of the code acceptance process.

To check the balance press 11, in the keyboard will appear on the screen of the HDU total balance remaining in Omani riyals.

call the contact center at toll-free 1011 to help, the recipient will contact the following procedures before providing the lost recharge PIN: check the customer data by asking the customer for a prepaid number, the date and time of the payment after verification, and the appearance of the last recharge PIN and making sure the time and date the recharge PINs can be sent to the customers by text message, email or any appropriate, possible and easy method.

call the contact center and the call recipient will guide you and make sure that the numbers are entered in full correctly, after the attempts continue and the customer confirms that he entered the PINs correctly and still the meter rejects the PIN, the recipient will check the activation token numbers from the system and in case it continued to reject the PIN they will ask the prepaid team for support.

Call the contact center to ask for help and the recipient will notify you how to solve the problem or raise a complaint through the website: www.namaservices.om

And need to attach the payment receipt to the wrong PIN recharge.

Call the contact center 1011 for assistance with the need to provide prepaid number data in addition to mentioning the date and time of purchase of the PIN with the explanation of the payment recharge channel that you used, the recipient of the call after confirming and reviewing the data will send the PIN recharge numbers.

There are several easy options available to the customer to pay the electricity bill:

• Mobile applications:
  Nama Services App / Khedma App / ONEIC app
• Contact Center IVR 1011
• Mobile Applications of local banks
• The electronic portal: https://oss.nama.om
• CDM

Submitting a request to transfer an amount from account to account through the company`s website, or go to the nearest customer service office , or call the call center 1011to request assistance, taking into account attaching a copy of the payment receipt and a copy of the applicant`s personal card, and filling out the transfer form.

Contact the Contact Center 1011 to request assistance and guidance or file a complaint on the website, along with attaching the payment receipt or customer`s bank account statement proving that the amount has been deducted from his bank account, indicating the account number and the date of payment.

You can view the eligibility requirements by visiting the National Subsidy Center website (www.nss.gov.om)

Invoices will be issued using the same mechanism used previously, and you can also receive electricity bills via text messages or e-mail.

• Visit the company web site : (www.namaservices.om).
• Receive your bills through SMS by registering your mobile number with contact center 1011.
• Call the contact center 1011

Call Contact center 1011

The consumption value for the month reflects the meter reading for the period. You will find the consumption value on your bill. To verify your consumption, you can compare the meter reading on the bill with the reading on the meters in your premises. If you find that the values are inconsistent, you can contact 1011or visit nearest company branch.

he heat drives up the consumption of electricity required for air conditioners (A/C), because customers tend to reduce the temperature from the optimal 23 to 20 or 18 degrees Celsius which causes the A/C to consume even more electricity.
Furthermore, all electronic equipment utilizes more electricity during the warmer months due to the additional energy required for their cooling systems.

You can contact us via the free call center number 1011 to find out the mechanism for returning the electricity service.

You can submit a request to the National Subsidy Center through the following channels:

• The National Subsidy Center website (www.nss.gov.om).
• Sanad Service Centers

www.namaservices.om

• If you have one or a maximum of two Residential Accounts, these two accounts will be automatically included under the Basic Account Tariff. But if you have more than two accounts, the two accounts with the most consumption will be automatically included under the Basic Account Tariff, and the rest of the other accounts will get the Additional Account Tariff.
• To find out the applicable tariff for accounts click here www.namaservices.om
• If you wish to change the two accounts listed under the Basic Account Tariff, please contact the call center (1011) and our specialists will take the required action.

Please visit the electricity company website and submit the following documents:

• Owner
  • Copy of the Title Deed
  • Copy of the Krooki
  • ID Copy
• Tenant
  • Copy of a valid & attested by the Municipality Tenancy valid and attested by the Municipality
  • ID Copy
• Multiple Owners in one Title Deed
  • Copy of the Title Deed
  • Copy of the Krooki
  • ID Copy of the heirs agent
  • Copy of the `Power of Attorney`
• Inheritors
  • Copy of the Title Deed
  • Copy of the Krooki
  • ID Copy of one of the owners (applicant)
• Living in properties owned by or rented from the employer
  • Letter from the employer
  • Letter of undertaking from the employee of bearing the financial liability
  • ID Copy

Yes, to ensure you get the correct tariff